“The services your company provides to our customers continues to be superior”

Dave Morse
President
Morse Companies
 



“It is not to often that a company presents themselves in such a positive manner and then lives up to it! That is exactly what you have done for Reliable.”

Micheal J. Mignone
VP Logistics and Customer Service
Reliable Van & Storage

More Testimonials...

Company Profile

We want to welcome you to Moving Claim Solutions. We truly believe and practice, as a dominate claim service provider in our industry, your reputation and success are directly affected by our service values and principles as a vendor partner.

Features & Benefits of MCS

 

Our 5 Core Values

Our business is based on five basic principles.

Reliability:
Our friendly and courteous staff is always ready to assist you and your customers. Turnaround time is prompt and streamlined. Through responsiveness and promoting trust and accountability within our communication matrix, MCS can enhance your company’s reputation and financial future.

Quality:
MCS believes that quality comes from effective communication and cooperative teamwork. With our new innovative Information Management Systems, no origin or destination request is left to chance. Orders are completed promptly and with the highest levels of proficiency and customer service. MCS's Information Management System (SIMS 3.0) is designed to monitor quality while helping foster relationships between MCS customers and trade partners. MCS understands that people make the difference, and having the right tools to manage our human resources is essential.

Service:
With a comprehensive network of insured and qualified service providers, MCS has the capacity and talent to exceed all your claim service expectations. By developing responsive and trustworthy partnerships with an experienced workforce, MCS guarantees success on any packing, crating or claim service request.

Value:
MCS provides adaptable, effective solutions. By making MCS a member of your team, you can gain the flexibility and resources needed to accommodate all your claim service operational and financial goals. From large conglomerates, to small, family owned businesses, MCS develops systems and programs that fulfill claim service requests efficiently and cost effectively. With a brief needs analysis, MCS can design a plan that marries itself to a company’s environment, enhancing the monetary growth of any firm.

Ease-of-Use:
Processing an order with MCS has never been easier. Simply call, fax, email, or go online to place any claim service requests. Once an order is received, MCS will take care of the rest. With our Information Management System, any company – large or small – can track, manage or change orders online. With MCS on your side, you can control and direct hundreds of orders with just a mouse click.

We look forward to being of service. At MCS, your reputation is our responsibility!

Customer Service

MCS prides itself on outstanding customer service. There are no voice mails or messages one needs to leave when contacting MCS. There are no teams assigned, or waiting on hold for coordinators when calling into our office. Anyone who calls in will be connected to a live person for immediate assistance. We have extended hours including Saturdays, and a 24 hour emergency service line. All quotes and orders can be placed electronically via web, called in, emailed, faxed, or through Movers Suite, creating ease-of-use.

Web management Tools

With our web based quote and order management tools, all communication notes are shared and delivered in real time to keep agent coordinators, shippers, and vendors informed and updated on all activity. Using your in-house move management software or the Web; quotes and orders can be sent instantly. One can review and track all requests, read and analyze all communication messages, retrieve pictures, inspections reports, and invoices with one complete system. All quotes can be reviewed and easily converted into an order with a simple click of a button.

Simplified Billing

MCS invoicing is all digital. We process all invoices within 24 -48 hours. Invoices can be mailed, faxed, emailed, or attached to each order in the MCS system for viewing. All invoices are crossed check with the origin or destination services. All communication notes are reviewed, quotes analyzed, and company billing needs followed to ensure 100% accuracy and cost efficiencies. Invoices are archived including full and discounted amounts. Our accounts can retrieve invoices at anytime as well as having them automatically distributed to the proper departments in any organization. Our system notifies a person when the invoices are sent and posted for immediate processing. We can also attach the signed service order with each invoice for viewing upon request.

Move Management Software Upgrades

MCS has partnered with many move management software companies to make managing and placing an order as convenient as possible. With our adaptable software, information and any fields necessary to complete a claim service request from any Move Management Software is retrieved and transferred directly into our system. This makes data entry and information retrieval simple, accurate, and non cumbersome - saving valuable time and increasing efficiency.

Vendor Management

With our “Vendor Procedure & Policy Manual” all vendors sign a confidential “Non Disclosure Agreement” and go through a rigorous qualification process. All vendors and their technicians are background checked. MCS has developed a partnerships with Confidential Solutions and Verifirst Background Screening LLC., a state authorized agency, to assist in qualifying all vendors and employees. We require our technicians to be uniform compliant and equipped with an ID for verification. All vendors must carry insurance with a certified conglomerate of their choice, with a valid Tax ID number. In addition, all vendors must complete training in the field, and have the proper equipment and inventory on hand to become a MCS Certified Technician.

Customized Reporting

The MCS system can customize and create any report based upon the needs and criteria of the agent. From Customer Survey Scores, Vendor and Account Performance, to Monthly, Quarterly, or Yearly Financial statements. MCS gives an agent leader the ability to design and create the information needed to manage its 3rd party portfolio.

Order Delivery Process

Our order delivery process is second to none. All orders and quotes are qualified and confirmed regardless of how they are sent. In addition, optional email to the shipper can be customized to notify them that we have been contacted by the “VAN LINE” to complete their services. MCS begins by calling to confirm the order with the customer and to let the customer know the name of the technician completing the service. With our unique VCS system, service times are set up in 2 hour intervals with the customer and vendor, and sent to the agent for notification. All notes are shared and delivered to the vendor and agent during the service process. Once the service is complete, our VCS system alerts the coordinator that the job is complete. To ensure 100% customer satisfaction and to strengthen the quality of our vendor team, a quick survey and follow up call are performed to complete the order.

Adaptability and Education

MCS believes that the best claims service and delivery system is one that can easily adapt and conform to operational and customer service needs. We can adapt a program based on values and features that makes our van line partners more productive and efficient.

We will work with you, and help train and educate all staff members on how to maximize our systems and tools. With annual visits, we strive to develop relationships with all the members of our industry. We will provide educational support and keep you informed on trends and changes in our industry with a monthly news letter. MCS will ensure each team member is satisfied with our performance and make any necessary adjustments to deliver a service that exceeds current expectations.

Incentives Programs

It takes time to build an accountable and trust worthy relationship. In order to motivate any organization to work with a new partner or vendor, it is important to offer an incentive. In addition to our wonderful customer service, systems, knowledgeable vendors, and courteous staff; we offer great incentive programs to help stimulate growth within your agency.

  • MCS News Letter – A monthly new letter is sent out to educate our customers and to share with them some fun fact about our staff. They can win prizes by completing quality surveys, participating in our newsletter, and sharing information with our staff on Face Book.
  • MCS Lunch Program – A catered lunch is delivered to your office after every 100 orders submitted in our system.
  • MCS Volume Discounts – Additional discount and financial rewards are given to the agent that reaches certain volume levels each year. Let us set up financial goals or exclusivity criteria to maximize the monetary performance of your third party program.

MCS Local Intrastate Programs – Why pay nationwide pricing on all your local moving activities. Based on certain qualifications we are will to work with you on developing a local and intrastate rate within your community to keep you competitive locally. Imagine one company, providing full coverage nationwide and locally, using one person, one system, one point on of contact, all under one umbrella.